We’re here to support your
Tincta experience.
Whether you have a question about an order, products, offerings, or collaborations, we’d love to hear from you. Please complete the form below and our team will be in touch.
Prefer to e-mail directly? support@tincta.com
Frequently asked questions
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I have an issue with my order. What should I do?
Please contact us at support@tincta.co with your order number and any relevant details or photos, and our team will assist you as soon as possible.
What if a product doesn’t suit my skin or body?
If you experience irritation or sensitivity, discontinue use and contact us at support@tincta.co for further support.
Can I ask for guidance before purchasing?
Absolutely. If you would like support choosing products or offerings, please reach out to us at support@tincta.co and we’ll be happy to assist.
Do you offer wholesale or collaborations?
Yes. For wholesale, collaboration, media, or partnership enquiries, please contact us at botanicals@tincta.co.
When can I expect a response to my enquiry?
Our team aims to respond to all enquiries within 2–3 business days.
